The first Belgian Legal Design Jam has been organized on 4th April, in beautiful and ancient Leuven. The Jam was hosted at KU Leuven by the Interdisciplinary Centre for Law and ICT (ICRI) and it was aimed at providing the students of the LLM Research Master in Law (KU Leuven and Tilburg University) with a hands-on experience of how design thinking and doing can be applied to make legal texts more user-friendly.
Our beautiful Jammers included the students of the LLM Research Master in Law Fay Kartner, Edmée Braakman, Rafaela Steffen Goncalves da Rosa, Jian Zhang, Reinout Leys, Sien Peeters, Mathieu Tulpinck, Lies Van Welde, Eva van Vugt, Marlou Brokx, Anouk Sterks, Renate Dietvorst, Ave-Geidi Jallai, Ronal Van Crombrugge, Lodewijk Van Dycke, Sören Vandeweyer, Steven Verschoot, Anna Butenko, Ali Tahami and Olga Krupnytska. Additionally, we made sure that we could keep our multidisciplinary spirit thanks to the participation of designers and coders Sandy Claes, Giacomo Gabrielli, Inke Coolen, Tania Van Denhouwe and Sermet Cakmak. KU Leuven researchers Ellen Wauters, Veronica Donoso, Marten Van Mechelen, Valerie Verdoodt and Prof. Andrew van De Moere acted as facilitators. Last but not least, Microsoft Attorney Nick Owers kindly joined the Jam in order to provide some useful background about the Terms and their use.
Scope of the Jam and results
Team “User-friendly summary”
The team thought of a visual user-friendly summary inspired by Microsoft’s tiles motiv. In their proposal, they suggest that every topic in the summary works as a link to the relevant text.
Below, you can see the paper sketch and the finalized digital mock-up of this idea.
Team “Purchase policy”
The challenge of this team was to guide the users through the purchase process of goods, software and services in the Microsoft Store. Depending of what is being purchased, the “rules” will be a bit different, so there is a need to communicate these differences to customers in a simple way. The team chose to develop a flowchart, keeping in the middle, in green, the actions performed by customers during the purchase process, step by step. Additionally, the yellow tiles represent the extra information the customer needs to know in relation of each choice or action made.
Below, you can see how the team went from a post-it draft to the finalized digital mock-up of this idea.
Team “Return & Refund policy”
But what happens if the purchase process doesn’t go completely smoothly, and the customer wants to return the product? One of the teams took up the challenge to explain in a simple way what to do, and which rules to follow, in order to get a refund. Consumers are often worried that there is going to be some fine print preventing them to return the product: presenting information in a transparent, simple way can go a long way in improving customer experience and service!
Teams “Layout” and “Icons”
Below, an excerpt of the policy is presented in the proposed layout, and the icon system is integrated with the text.